tag:blogger.com,1999:blog-11467244.post1705572167467052403..comments2009-03-19T09:46:10.555-04:00Chris Millerhttp://www.blogger.com/profile/07265018778273203357noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-11467244.post-31211399530047068732009-03-19T09:46:00.000-04:002009-03-19T09:46:00.000-04:00To get any sort of results with McAfee, you are going to have to be persistent. I made cleared my morning schedule and kept detailed notes with each person that I talked to.<BR/><BR/>As soon as I reached an impasse with a McAfee CSR, I asked for his or her supervisor. It was kind of like playing a video game, where to get to the next level you had to get the supervisor of the current level.Chris Millerhttp://www.blogger.com/profile/07265018778273203357noreply@blogger.comtag:blogger.com,1999:blog-11467244.post-5617139101123509692009-03-19T07:57:00.000-04:002009-03-19T07:57:00.000-04:00Hi there!<BR/>We had basically the same problem with McAfee false positive detection this year (on our too big application file), but we didn't managed to get any information from McAfee at all. No answer at all, no help on their forum, nobody on the phone, who might have any idea what to do.<BR/>Our new clients are now warned ahead and we are trying to prepare them for such situation (false positive detection of our software) if they use McAfee antivirus.<BR/>AFAIK this is not the first time when they made such a mistake - few months ago (maybe more than year now?) McAfee deleted VNC server application which is mainly used by administrators for remote connection. I know at least two of them and both immediately switched to another antivirus.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11467244.post-75329795814307262652009-01-15T12:16:00.000-05:002009-01-15T12:16:00.000-05:00Crazy story Chris, thanks for sharing!Tyler Holmeshttp://www.blogger.com/profile/16288716879251803370noreply@blogger.comtag:blogger.com,1999:blog-11467244.post-68644822169393006042009-01-14T21:42:00.000-05:002009-01-14T21:42:00.000-05:00Thanks Bill,<BR/>I didn't know about VirusTotal. I'll remember that if (or when) this type of thing happens again.<BR/><BR/>Now, if we can only get the Tuning Adapters from TWC, life will be good once more.Chris Millerhttp://www.blogger.com/profile/07265018778273203357noreply@blogger.comtag:blogger.com,1999:blog-11467244.post-15056202496758432972009-01-14T21:11:00.000-05:002009-01-14T21:11:00.000-05:00I've had a number of time when different companies flagged WinPatrol as a false-positive. I now have the procedures for many down but the first thing to do is to upload the file to VirusTotal.com. They usually have updated signature files and will tell you who is flagging what.Bill Pytlovanyhttp://www.blogger.com/profile/06125680988914445547noreply@blogger.comtag:blogger.com,1999:blog-11467244.post-92003017647698464512009-01-08T12:55:00.000-05:002009-01-08T12:55:00.000-05:00Hey Chris,<BR/> Yeah, that doesn't sound like a very fun day. IIRC Delphi's had that happen a few times over the years.<BR/><BR/>Anyway, good advice and Happy New Year!Steve Trefethenhttp://www.stevetrefethen.com/blog/noreply@blogger.com